Date: Fri, 29 Mar 2024 05:13:40 +0000 (UTC) Message-ID: <97033228.15.1711689220258@a493fc6dd209> Subject: Exported From Confluence MIME-Version: 1.0 Content-Type: multipart/related; boundary="----=_Part_14_807871779.1711689220258" ------=_Part_14_807871779.1711689220258 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Content-Location: file:///C:/exported.html
If your HiLite card reader shows a communication error message (appearin=
g as COMM. ERROR CHECK CONNECTION) it means that the =
card reader detected a communication failure between itself and the device =
that it was paired/connected to. If this error was displayed while a S=
ALE or REFUND transaction was in progress, it=E2=80=99s vital to contact su=
pport to verify from the transaction logs that the transaction went through=
. Not doing so will make you liable for any costs incurred due to double ch=
arges.
Here is what you can do to try to troubleshoot it, if you using any of Hand=
point's Bluetooth-connected card readers:
First, try turning the card reader off and on again:
Make sure that the smart phone, computer, or tablet you=E2=80=99re using= with the card reader has Bluetooth turned on
Turn off the card reader by pressing and holding the
(Power Button) for a couple of seconds and pressing
(OK button)
Turn the card reader back on by pressing and holding
(Power button) for a couple of seconds
Wait for the card reader to connect or follow the connection instruction= from your POS app. When you see the Bluetooth icon on the card reader= screen then it is connected to the POS app.
Try to initiate a transaction again
Second, try disconnecting the Bluetooth connection and reconnect=
Make sure that the smartphone, computer, or tablet you=E2=80=99re using = with the card reader has Bluetooth turned on.
Look for the Bluetooth name in your device=E2=80=99s Bluetooth list and = disconnect the card reader according to the directions of your device. You = can identify the Card Reader by its Serial Number found at the back of the = reader.
Reconnect the card reader according to the directions of your device.
Wait for the card reader to connect or follow the connection instruction= from your POS app. This may take a few seconds. When you see the Bluetooth= icon on the card reader screen then it is connected to the POS app.
Try to initiate a transaction again.
Third, try removing the card reader from Bluetooth devices and p= airing them again
Make sure that the smart phone, computer, or tablet you=E2=80=99re using= with the card reader has Bluetooth turned on
Look for the Bluetooth name in your device=E2=80=99s Bluetooth list and = disconnect the card reader according to the directions of your device. You = can identify the Card Reader by its Serial Number found at the back of the = reader.
Make sure that the card reader is turned on
Look for the Bluetooth name in your device=E2=80=99s Bluetooth list and = pair according to the directions of your device
Wait until you see the Bluetooth icon on the card reader screen. This ma= y take a few seconds. When that icon appears the card reader is connected.<= /p>
Try to initiate a transaction again
If the problem persists, please contact your payment provider's supp= ort team.
If the HiLite card reader is behaving badly in some way, it is always a = good idea to reset the flash to see if it fixes the issue. Resetting the fl= ash erases the working memory of the card reader clearing out any corrupted= flash. After the flash has been reset on a card reader it needs to fetch t= he terminal software and terminal configurations again.
Resetting the flash:
Press [Cancel button] and (back button)
Enter password: 746723 and press [OK button]
Scroll menu using [Down arrow] to Config and press [OK = button]
Select =E2=80=9CRESET FLASH=E2=80=9C and press [OK button]
Scroll down to =E2=80=9CSave and Reset=E2=80=9C and pre= ss [OK button]
The card reader should now restart
If the problem persists, please contact your payment provider's supp= ort team.