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Guides:
Getting Started with the Handpoint Apps
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ImportantWhen sending a merchant a new card reader, be sure to let them know how important it is to maintain proper charge when in storage as well as in regular use. This is vital if the merchant doesn't intend to use the card reader right away. If the card reader isn't kept charged, and the battery drains completely, the stored encryption keys will be wiped thanks to a secure failsafe mechanism. This prevents fraud and theft Should this happen, the only solution is to return the card reader and order a replacement. This can cause quite a delay, so it's imperative that this doesn't happen. Refer to the card reader storage information pamphlet for more detailed instructions on storage of the card reader. |
mPOS App Log-in
When your merchants are signing up with their mPOS app (downloaded either from the Play Store or App Store), they will be asked to enter their email address. It is important that this is the same email address as the one they provided to you during the on-boarding process and therefore matches their account in the Terminal Management System (TMS). The merchant will then be automatically sent an email with a verification link, so they will need to check their inbox (or potentially their spam solder) and select this verification link. The mPOS app will prompt them to do this. After the verification link has been selected (and therefore their account has been verified), they can return to the mPOS app which will open up the main screen: the payment page.
If a merchant receives the message "email not unique" when attempting to use their email address in the mPOS app, please check the following:
1. The merchant is entering the email address correctly
2. The email address is not used by another merchant set up in the TMS
Device Pairing
Pairing should be easy with the HiLite, but refer to these simple steps if you're not sure.
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