Within the Management Page of the Handpoint portal, you can create and configure merchants to your partner account. Please note that the any change is effective immediately and might prevent your merchants from taking payments.
It is advisable that you only perform changes to the merchants after training and agreement with Handpoint. Please contact Handpoint support team if you need to create merchants and have questions about it.
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Creating a Merchant profile
The Handpoint portal TMS requires just a few pieces of information to set up and activate a merchant in just a few minutes.
Merchant’s information (including MID provided by the processor).
The serial number(s) of the Handpoint card reader(s)
You can access the merchant configuration screen to create a new merchant from:
Home page - on the Create merchant quick access link.
Management page - on the Create button on the top of the page, next to the search bar.
Configuring Merchants
After you click Create Merchant, or after selecting ‘Edit Merchant’ on a live merchant, you will access the merchant configuration screen. From this screen you can configure:
Merchant information (Company name, MCC, Location and Contact details, etc..).
ISV (if applicable), Acquirer, and MID.
Parameters for Tokenisation (If it is a card token it will be used).
Card NOT Present payments: MOTO (Mail Order / Telephone Order) can be enabled on this screen.
Allow using Handpoint SmartPOS terminals as a standalone (only for merchants using Handpoint SmartPOS terminals).
Default language and tipping options for merchants using Handpoint mPOS terminals.
You can save an incomplete profile and edit it at a later stage. Once the Merchant Information is complete, you would need to Publish in order to activate the merchant.
Which fields are required?
Typically all fields are required. The system will let you know if some required fields are missing before activating the merchant.
Where is the merchant key?
Partners with Native integrations - the merchant key is found on this screen as Shared Secret Key.
Partners with Cloud integrations - the merchant key can be created when publishing the merchant. Remember to copy or download the Merchant API key at that moment, since afterwards it will not be visible. If necessary, you can create a new API key from the merchant page.
Assigning terminals to merchants
Only the terminals that are assigned to your partner profile are available to be assigned to your merchants. Terminals can be assigned from 3 different places in the Handpoint portal, all leading to the same process:
from the home page, with the Assign Terminals quick access,
from the top of the management page, with the Assign terminals button, or
from the options on an unassigned terminal.
On the Assign terminal screen, you are able to select a merchant and one or more terminals to assign to it. The terminals are identified by the Serial Number found on the back of the card reader. If you don’t find the Serial Number in the list of available terminals, it may be that it is assigned to another merchant or that it is not yet assigned to your partner profile.
Editing a terminal
Editing a terminal is the final stage in the merchant onboarding.
To Edit a terminal, locate the terminal in the management view and click Edit terminal. You can duplicate the information from the merchant setup to speed up the process. The fields required on this step might differ depending on which processor the merchant is setup for.
In order to make the changes effective, save and publish when done.
Can I start creating a merchant without assigning terminals?
Yes. It is very possible to first create the merchant and add the terminal later on when you know the serial number for the card reader shipped to the merchant.
Where do I locate the Serial Number?
The terminal serial number can be found on the back of the Card Reader and on its packaging. It is a unique identifier for the terminal.
When do changes go live?
Changes are live as soon as they are published. However, changes that propagate to the card reader do not go live until the card reader connects to the gateway, i.e., through a transaction or an update. At that moment, the reader will automatically download the new configuration and update itself. This generally takes less than a minute to complete.
Deleting and unassigning
Deleting a merchant:
Merchants can be deleted (🚨) and terminals can be unassigned. Obviously, deleting a merchant is a high-risk operation and should only be done if there was an error during the onboarding and it is considered quicker to just delete and start over.
Terminals can be unassigned from merchants. This is done if, e.g., a merchant returns the device to you for replacement or to upgrade to an alternative Handpoint device, such as the PAX A920 PRO. Merchants with no assigned terminals are considered inactive.
Unassigning a terminal:
When terminals are unassigned from a merchant they are moved to the list of unassigned terminals (terminals view).
Both deleting and unassigning are done from the More dropdown button next to an item in the management view.
Reusing Terminals
Terminals can be reused and moved from merchant to merchant. In order to do so, the following best practices help ensure a smooth merchant experience and minimise the risk of additional customer support.
PAX devices (PAX A920, PAX A920PRO, PAX A80,…)
Unassign the terminal from old merchant
Assign terminal to new merchant
Clear the cache of the device following the instructions.
The terminal will get its new configuration after restarting the application
Datecs devices (HiLite, Hi5,..)
Unassign the terminal from old merchant
Assign terminal to new merchant
Update terminal information if needed
Extract and send the shared secret
Perform a flash reset following the instructions
Initiate an update to the card reader
Steps 5 and 6 can be done by the merchant, as they require minimal effort.
Tipping Configuration
Handpoint supports tipping on the card reader only on mPOS terminals. If enabled, the cardholder is prompted to tip on the card reader during a sale. The cardholder can choose between preset values, a custom value, or “No Tip”. Tipping is enabled per terminal and custom values can be configured both on a merchant and on a terminal level.
Merchant:
Configure tip values on the Edit Merchant screen. It is possible to use the default values or use custom values that you choose
Terminal:
Tipping must be enabled on a merchant level to further configure the option on a terminal by terminal case if needed. This is done in the Edit Terminal screen.
After making the changes, click Save and Publish.
If you have any questions, please contact Handpoint support team: support@handpoint.com 📬