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Terminal can’t connect to Wifi

By default the terminal will not be able to connect to a public wifi which requires a browser to access a log in page. The terminal does not allow browsers to be installed as it would be a major security vulnerability.

suggestions:

  • Try to re-enter in the wifi password

  • Reboot the Wifi router

  • Reset the network parameters on the terminal

    • Go to the Android Settings--> More--> Network settings reset

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  • Connect the terminal to a mobile hotspot (from a phone) to fully bypass the Wifi router. If the terminal connects, it narrows down the issue to the Wifi of the merchant.

PED tampered

The terminal has locked itself for security purposes. This can happen if the terminal was dropped or tampered with.

It can also be the case that the internal battery is damaged, or it has been totally depleted. Unfortunately, the reader must be replaced or sent for repair.

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suggestions:

  • The reader must be replaced or sent for repair (this error cannot be resolved remotely).

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Can't send sale operation to device

This means that there is a currency mismatch between the currency saved in the terminal configuration and the currency sent in the transaction request to the terminal.

suggestions:

  • clearing the cache of the payment application Clearing the cache will erase the current configuration of the terminal and download the latest version.

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