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Following these steps will quickly set up the system for processing payments.
MOTO transactions
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Since MoTo is currently not supported via the ECTouch2 App, there are some extra steps required to match the transactions with the BackOffice. After a MoTo Transaction has been successful: Clerk would need to click “manual card” to match the amount of the MoTo Transaction as a gift card from ECTouch2. This will bring the BackOffice to match the TMS transaction aggregate. ℹ️👉Clerk Toggles OFF integrated Mode → performs MoTo Transaction → Toggles ON integrated Mode. |
By enabling manual entry as a payment method, merchants can take payments by directly entering the card details on the payment terminal. The transaction is then processed securely from the terminal to the Handpoint gateway.
Manual entry is only available for merchants whose partners have the functionality enabled on their profile in the Handpoint Terminal Management System (TMS). If manual entry is not enabled, the payment method will not appear in the Handpoint payment application.
NOTE: To be able to use manual entry (also called MOTO), the option "Enable MOTO (Mail Order / Telephone Order) for the merchant" must be activated on the merchant profile in TMS (Terminal Management System) If you have questions regarding the activation of this feature in TMS, please contact us. For the MOTO functionality to be visible in the Handpoint payment application it must be in standalone mode (as opposed to integrated mode) |
The digital keypad is your starting point to take manual transactions.
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By default, the Handpoint payment application has Card Present transactions activated. To activate Manual Entry as a payment method, you need to click on the switch button.
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Multiple payment methods will appear, in order to start a manual transaction please select the “MANUAL ENTRY” option.
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Input the amount of the transaction on the digital keypad and click the MANUAL ENTRY button
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The following screen will prompt to enter the card details. All fields are mandatory, once the form is filled, click the continue button.
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Depending on the outcome of the transaction, a success or decline screen will be prompted to the merchant.
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ℹ️👉Clerk Toggles OFF integrated Mode → performs MoTo Transaction → Toggles ON integrated Mode. |
Hiding/Enabling Payment Methods
Hiding or enabling specific payment methods can be done through the Settings tab of the Handpoint payment application.
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Scroll down and click on Payment Options, you will then be able to toggle on/off specific payment types.
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Automatic Linked Refunds using MOTO
MOTO refunds are a wonderful option to make a refund without the cardholder having to be present.
A refund can be made in three different ways: Card, Manual Entry and Automatic (through Linked Refunds).
Using Card will require a card to be inserted.
Using Manual Entry will require to enter the card details.
Through the Automatic mode, using MOTO Linked Refunds behind the scenes, will be the easiest and fastest way to make a refund.
Note: Refunds can be done at any time after the original transaction. Based on the settings set by the service provider, the refund option might not appear in the application.
To make a Refund, you must go to the Transactions tab. Select the transaction for which you want to perform an operation and select Refund.
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Introduce the Merchant password and confirm the refund method (Card, Manual Entry or Automatic):
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Select Automatic in the dialogue,you will not have to enter any card data or have the card physically,and the refund will be made:
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Starting a Card Transaction
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