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This is your dedicated user guide for the ECTouch2 EPOS system. |
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Following these steps will quickly set up the system for processing payments.
MOTO SALE transactions
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Since MoTo is currently not supported via the ECTouch2 App, there are some extra steps required to match the transactions with the BackOffice. After a MoTo Transaction has been successful: Clerk would need to click “manual card” to match the amount of the MoTo Transaction as a gift card from ECTouch2. This will bring the BackOffice to match the TMS transaction aggregate. ℹ️👉Clerk Toggles OFF integrated Mode → performs MoTo Transaction → Toggles ON integrated Mode. |
By enabling manual entry (MoTo Sale) as a payment method, merchants can take payments by directly entering the card details on the payment terminal (Handpoint Payments App). The transaction is then processed securely from the terminal to the Handpoint gateway.
Steps to perform a MoTo Sale:
Open the Handpoint Payments app
Disable/toggle off integrated mode (under Settings)
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Go to / tap on the Digital Keypad
Complete the MoTo Sale:
5.1 By default, the Handpoint Payment App has Card Present transactions activated. To activate Manual Entry (MoTo) as a payment method, you need to click on the switch button.
5.2 Multiple payment methods will appear, select the “MANUAL ENTRY” option.
5.3 / 5.4 Input the amount of the transaction on the digital keypad and click the MANUAL ENTRY button
5.5 The following screen will prompt to enter the card details. All fields are mandatory, once the form is filled, click the continue button.
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Depending on the outcome of the transaction, a success or decline screen will be prompted to the merchant.
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Starting a Linked Refund (Card Present)
1. Open the Handpoint Payments App
Linked refunds are carried out through the Handpoint Payments App.
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2. Change to Standalone mode
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The following video shows the procedure of making a Linked Refund using the Handpoint app.
First, a transaction is made with the ECTouch2 app. Once completed, navigate to the Handpoint app, going to the Settings tab to deactivate Integrated Mode.
Next, navigate to the Transaction History tab and select the transaction to be refunded. The transaction is initiated and the cardholder will have to swipe, insert, or tap the card.
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Steps to perform an Automatic Refund:
Open the Handpoint Payments app
Disable/toggle off integrated mode (under Settings)
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