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This is your dedicated user guide for the ECTouch2 EPOS APP system. |
Index
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By enabling manual entry (MoTo Sale) as a payment method, merchants can take payments by directly entering the card details on the payment terminal (Handpoint Payments App). The transaction is then processed securely from the terminal to the Handpoint gateway.
Steps to perform a MoTo Sale:
Open the Handpoint Payments app
Disable/toggle off integrated mode (under Settings)
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Go to / tap on the Digital Keypad
Complete the MoTo Sale:
5.1 By default, the Handpoint Payment App has Card Present transactions activated. To activate Manual Entry (MoTo) as a payment method, you need to click on the switch button.
5.2 Multiple payment methods will appear, select the “MANUAL ENTRY” option.
5.3 / 5.4 Input the amount of the transaction on the digital keypad and click the MANUAL ENTRY button
5.5 The following screen will prompt to enter the card details. All fields are mandatory, once the form is filled, click the continue button.
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Depending on the outcome of the transaction, a success or decline screen will be prompted to the merchant.
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The video shows how a user would Sign on and the process of a transaction using a card as the payment method.
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Refunds
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a refund would also need to be rectified in the BO due to it not being a linked functionality with the ECTouch2 application |
1. Open the Handpoint Payments App
Linked refunds are carried out through the Handpoint Payments App.
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2. Change to Standalone mode
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Go to the Transaction History tab 
and select the transaction to be refunded. Select Refund (or Reversal, in case you want to reverse the transaction). The merchant password will be required and the refund amount.
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When the refund has started, the cardholder needs to tap, swipe, or insert the card.
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Under Refund 3 options will pop-up:
CARD → if customer is present, customer presents card to obtain the refund.
MANUAL ENTRY → same as MoTo, card details are entered Manually. cardHolder not present.
Automatic → This will not require card details nor card-present, the refund will go to the same card of the original transaction. cardHolder not present.
5. Change to Integrated Mode again
Once the transaction has finished, you must set the Integrated Mode from the app settings 
, to be able to continue doing transactions from EcTouch2
6. Open the ECTouch2 app
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a refund would also need to be rectified in the BO due to it not being a linked functionality with the ECTouch2 application |
Video
The following video shows the procedure of making a Linked Refund using the Handpoint app.
First, a transaction is made with the ECTouch2 app. Once completed, navigate to the Handpoint app, going to the Settings tab to deactivate Integrated Mode.
Next, navigate to the Transaction History tab and select the transaction to be refunded. The transaction is initiated and the cardholder will have to swipe, insert, or tap the card.
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Automatic Linked Refunds using MOTO (Card not Present)
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a refund via MoTo would also need to be rectified in the BO due to it not being a linked functionality with the ECTouch2 application |
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Through the Automatic mode, using MOTO Linked Refunds behind the scenes, will be the easiest and fastest way to make a refund. ⚠️a refund via MoTo would also need to be rectified in the BackOffice due to it not being a linked functionality with the ECTouch2 application⚠️
Steps to perform an Automatic Refund:
Open the Handpoint Payments app
Disable/toggle off integrated mode (under Settings)
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Go to Transactions tab. Select the transaction for which you want to perform an operation and select Refund.
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Video demonstrating a Partial Refund using Automatic refund method (Linked Refund - Card Not Present).
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Sign on: Allows a clerk to log in. A secret number will be required.
Void: Deletes the last added product from the selected products.
X/times: This button allows adding a specific number of units of a product. First, this button must be pressed, then enter the desired number of units, and finally select the product. For example, if we want to add 5 units of the Tea & Coffee product, follow these steps: Press the X/times button, enter 5, and then select the Tea & Coffee product.
Cash: Indicates that payment for the selected products will be made in cash.
Card: Initiates a transaction in the Handpoint Payments app for the total amount resulting from the sum of the selected products minus any refunds, if applicable. See the Starting a Transaction section.
Receipt: Initiates the printing of a receipt containing the selected products, payment method (Card, Cash), date/time, and the Clerk who was logged into the app at the time of the transaction. The Receipt function can only be used after selecting products and selecting a payment method (Card or Cash).
Discount: Allows adding a negative amount to the list of selected products. This amount is not associated with a specific product. Discount can be used to refund an amount not associated with a product.
Plus: Allows adding an amount to the list of selected products. This amount is not associated with a specific product. Plus can be used to add an amount not associated with a product.
Refund: This button allows adding a product with a negative price. First, this button must be pressed, then select the product. The product will appear in the product selection section with a "-" in front of the price.
Clear: Deselects the last product added to the list of selected products. Important: The Clear button does not remove the last product added to the list of selected products.
Cancel: Closes the current order. The next selected product will appear as the first on the list.
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Cash Adjustments:
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The function needs to be added in the BO under Department Panel to become available in the ECTOUCH2 APP |
Clerk Sign In
TAP “Cash Adjustment”
TAP “Start Cash Adjustment”
Select either “plus(+) Cash Adjustment” to Increase or “minus(-) Cash Adjustment“ to Decrease
Enter the Amount
Tap “ok”
Tap “CASH”
Here is a video explaining it with an example of Decreasing the cash by £10.00
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