Handpoint is proud to offer an online portal for Terminal Management System, the place to manage your merchants and their card readers. Please get in touch with us if you would like to learn more about it or you would like to gain access to it.
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Clicking the dropdown menu on the right lets you update your user profile.
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Change User Password
We strongly recommend changing the password when Handpoint creates a new user for an SWP.
This is done by clicking on User Profile. It will require to enter the assigned password and the new one of your choice. Your password must be at least 8 characters long and include both numeric and alphabetic characters.
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Searching terminals: On the Terminals screen (click on the Terminals button on the page), simply enter part of the terminal's serial number into the search bar – the last 4 digits should suffice. The results list updates automatically when it finds data matching the criteria.
Searching merchants: On the Merchants screen (click on the Merchants button on the page), simply enter what you are looking for into the search bar – at least 3 characters. You can search by fields such as merchant's name, location, ID, category code, etc. The results will be updated automatically.
Configuring Merchants
Please note that the any change on the merchant’s configuration is effective immediately and might prevent your merchants from taking payments.
Depending on your agreement with Handpoint, you might need to create and configure the merchants to onboard them into the Handpoint platform. This can be done within a few minutes and with just a few pieces of information. Please contact Handpoint support team if you need to create merchants or refer to the specific section of this help centre.
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Where is the merchant key?
Partners with Native integrations or Standalone - the merchant key is found on the merchant profile as Shared Secret Key.
Partners with Cloud integrations - the merchant key can be created when publishing the merchant. Remember to copy or download the Merchant API key at that moment, since afterwards it will not be visible. If necessary, you can create a new API key from the merchant page.
Locating the Merchant key: Shared Secret
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The shared secret is the key to the merchants’ terminals – It is needed by the organisation responsible for storing the key on the behalf of the merchant. Typically it is the SWP’s responsibility. The shared secret is a randomly generated string of text and is the same for all terminals assigned to a single merchant. It can only be edited by Handpoint admins.
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