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ImportantWhen sending a merchant a new card reader, be sure to let them know how important it is to maintain proper charge when in storage as well as in regular use. This is vital if the merchant doesn't intend to use the card reader right away. If the card reader isn't kept charged, and the battery drains completely, the stored encryption keys will be wiped thanks to a secure failsafe mechanism. This prevents fraud and theft Should this happen, the only solution is to return the card reader and order a replacement. This can cause quite a hassel, so it's imperative that this doesn't happen. Refer to the card reader storage information pamphlet for more detailed instructions on storage of the card reader. |
Device Pairing
Pairing should be easy with the HiLite.
Q: Can I pair more than one phone with my card reader?
A: Yes, one at a time. Each time you connect the card reader to a new device you need to register it according to the POS app’s instructions.
Problems?
Quick Fixes
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If using an iPhone, it may be necessary to first un-pair the card reader with the phone before attempting to pair with another
Quick Fixes
“Have you tried turning it off and on again?”
Many customers:
Try the simple solutions first.
