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Deleting a merchant:
Merchants can be deleted (🚨) and terminals can be unassigned. Obviously, deleting a merchant is a high-risk operation and should only be done if there was an error during the onboarding and it is considered quicker to just delete and start over.
Terminals can be unassigned from merchants. This is done if, e.g., a merchant returns the device to you for replacement or to upgrade to an alternative Handpoint device, such as the PAX A920 PRO. Merchants with no assigned terminals are considered inactive.
Unassigning a terminal:
When terminals are unassigned from a merchant they are moved to the list of unassigned terminals (terminals view).
Both deleting and unassigning is are done from the More dropdown button next to an item in the management view.
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Terminals can be reused and moved from merchant to merchant. In order to do so, the following best practices help ensure a smooth merchant experience and minimze minimise the risk of additional customer support.
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Unassign terminal from old merchant
Assign terminal to new merchant
Update terminal information if needed
Extract and send the shared secret
Do a flash reset on the card reader with simple instructions provided to the merchant
Initiate an update to the card reader
Point Points 5 and 6 can be done by the merchant, and require minimal effort.
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After making the changes, click Save and Publish.
Tip Adjustment (EVO and Tsys)
Handpoint card readers support tipping at the point of sale where the tip amount is added directly on the card reader as an extra step during the sale transaction.
To enable this, you must choose the option while assigning terminals to the merchant.
TSYS
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EVO
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Cloud page
The Cloud page provides you with a detailed view of your Partner’s API Key.
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