RDE4In In this section, you can expect to find the tools to efficiently provide First Level support your merchants with their payment solution.
Your merchants will therefore have multiple resources to carry out self-help support, including the Card Reader User Guides and FAQs, as well as your knowledge and support for extra troubleshooting.
...
When your merchants are signing up with their mPOS app (downloaded either from the Play Store or App Store), they will be asked to enter their email addresses. It is important that this is the same email address as the one they provided to you during the onboarding process and therefore matches their account in the Terminal Management System (TMS). The merchant will then be automatically sent an email with a verification link, so they will need to check their inbox (or potentially their spam solder) and select this verification link. The mPOS app will prompt them to do this. After the verification link has been selected (and therefore their account has been verified), they can return to the Payments mPOS app which will open up the main screen: the payment tab.
...
...
If a merchant receives the message "email not unique" when attempting to use their email address in the Payments mPOS app, please check the following:
1. The merchant is entering the email address correctly
2. The email address is not used by another merchant set up in the TMS
...