This is your dedicated user guide for the ECTouch2 EPOS system.
Index
Introduction
This guide will help you get to know your EPOS system and the smart payment terminal.
If you have any questions, you can contact our support team: support@handpoint.com
Getting Started
1. Turn on the Card Reader PAX A920Pro and Connect to the Internet
Power on the card reader PAX A920Pro.
Connect it to the internet using either WiFi or a SIM card.
For WiFi connection:
Go to the Settings app of the Device.
Enter the password: pax9876@@
Navigate to Network and Internet.
Select the WiFi network and connect.
2. Open the Handpoint Payments App
Locate and open the Handpoint Payments app on the device.
3. Check Integrated Mode and Ensure it's "Ready to process payments"
Verify that the Handpoint Payments app is showing "Ready to process payments” (see screenshot below)
How can I check if Integrated Mode is activated?
Go to Handpoint Payments settings.
Toggle Integrated Mode → On.
If the message "Ready to Process payments" doesn't appear:
Press the Reconnect button to establish the connection.
4. Open ECTouch2 App
Open the ECTouch2 app on the card reader.
The app should be preconfigured and ready for use.
5. Sign on as a user/clerk in the ECTouch2 App
Press the SIGN ON Button, and when prompted, enter the Clerk's Secret Number.
Clerk Secret Number: This number authenticates the clerk to the back office
For testing purposes use: 01
6. Start Transaction
The app is now ready to select a product and start a transaction.
Following these steps will quickly set up the system for processing payments.
Starting a Card Transaction
1. Select a product
Navigate to the product you wish to purchase, for example, Tea & Coffee. The product, quantity, and price will be displayed on the screen.
2. Payment Method Selection
To proceed with a card payment, select the "CARD" option. You can find this option in the bottom menu, which allows scrolling sideways. Scroll to select “CARD."
3. Confirmation of Transaction Amount
A new window will appear indicating the total amount of the transaction. If the amount is correct, press "Submit." If the amount is incorrect, press "Back" to adjust.
4. Initiating a transaction
Upon pressing "Submit," the Handpoint Payments app will automatically open, and the transaction will commence. Follow the prompts on the screen to complete the transaction, such as inserting, swiping, or tapping your card. You will receive the transaction result within seconds.
The ECTouch2 app will automatically reopen after the transaction is completed.
If the Automatic Printing functionality is enabled in the Handpoint Payments app, the receipt will automatically start printing.
How can I check if Automatic Printing is activated?
Go to Handpoint Payments settings → Printing Options
Select the desired configuration
5. Printing a Receipt
If you wish to print a receipt for the previously selected products (Tea & Coffee in this example), select the "RECEIPT" option in the bottom menu. This will initiate the printing process for the receipt.
Video
The video shows how a user would Sign on and the process of a transaction using a card as the payment method.
Starting a Linked Refund
1. Open the Handpoint app
Linked refunds are carried out through the Handpoint app. We need to go to the Handpoint app.
2. Change to Standalone mode
Go to Settings (Cogwheel) from the Hnadpoint app and disable the Integrated Mode.
3. Select the transaction to be refunded
Go to the Transaction History tab and select the transaction to be refunded. Select Refund (or Reversal, in case you want to reverse the transaction). The merchant password will be required and the refund amount.
4. Tap, insert, or swipe the card
When the refund has started, the cardholder needs to tap, swipe, or insert the card.
5. Change to Integrated Mode again
Once the transaction has finished, you must set the Integrated Mode from the app settings, to be able to continue making transactions from EcTouch2
6. Open the ECTouch2 app
Video
The following video shows the procedure of making a Linked Refund using the Handpoint app.
First, a transaction is made with the ECTouch2 app. Once completed, navigate to the Handpoint app, going to the Settings tab to deactivate Integrated Mode.
Next, navigate to the Transaction History tab and select the transaction to be refunded. The transaction is initiated and the cardholder will have to swipe, insert, or tap the card.
Once the transaction is completed, go back to the app settings to activate the Integrated Mode.
Return to ECTouch2 and we can start new transactions.
Starting a Cash Transaction
1. Select a product
Navigate to the product you wish to purchase, for example, Tea & Coffee. The product, quantity, and price will be displayed on the screen.
2. Payment Method Selection
To proceed with a card payment, select the "CASH" option. You can find this option in the bottom menu, which allows scrolling sideways. Scroll to select “CASH."
3. Printing a Receipt
If you wish to print a receipt for the previously selected products (Tea & Coffee in this example), select the "RECEIPT" option in the bottom menu. This will initiate the printing process for the receipt.
Print a Report
1. Check that Report printing is configured in the ECTouch2 app
Navigate to the Programming Section (Top left menu). In the second row, Printer Connection section, click on Function and select Report. Click Save
2. Go back to the Register section (Top left menu)
The app is configured and ready to print reports. Select the desired option (you will have to be signed on) and you will be able to print the report.
ECTouch2 App Guide
Register
The Register screen is where the different transactions will take place.
Top Section:
Include the general selection menu of the app. By clicking on the hamburger menu, it allows us to navigate to different general sections of the app such as Register (to which the screenshot above belongs), Settings, Terminal Features, Programming, and Card Integration.
On the right side, we can see the version of the ECTouch2 app, in the case of the screenshot, it is 1.0.2.3, along with the current time.
Product Selection Section:
Here, we can see if a clerk is logged into the app. We also observe the different selected products, along with the units selected for each product and their prices.
Additionally, we can see the total amount resulting from the sum of the quantities of the different products minus any refunds, if applicable.
Product Section:
This section displays the different products or product families that can be selected.
Bottom Section:
In this section, there are several buttons, each with specific functionality:
Sign on: Allows a clerk to log in. A secret number will be required.
Void: Deletes the last added product from the selected products.
X/times: This button allows adding a specific number of units of a product. First, this button must be pressed, then enter the desired number of units, and finally select the product. For example, if we want to add 5 units of the Tea & Coffee product, follow these steps: Press the X/times button, enter 5, and then select the Tea & Coffee product.
Cash: Indicates that payment for the selected products will be made in cash.
Card: Initiates a transaction in the Handpoint Payments app for the total amount resulting from the sum of the selected products minus any refunds, if applicable. See the Starting a Transaction section.
Receipt: Initiates the printing of a receipt containing the selected products, payment method (Card, Cash), date/time, and the Clerk who was logged into the app at the time of the transaction. The Receipt function can only be used after selecting products and selecting a payment method (Card or Cash).
Discount: Allows adding a negative amount to the list of selected products. This amount is not associated with a specific product. Discount can be used to refund an amount not associated with a product.
Plus: Allows adding an amount to the list of selected products. This amount is not associated with a specific product. Plus can be used to add an amount not associated with a product.
Refund: This button allows adding a product with a negative price. First, this button must be pressed, then select the product. The product will appear in the product selection section with a "-" in front of the price.
Clear: Deselects the last product added to the list of selected products. Important: The Clear button does not remove the last product added to the list of selected products.
Cancel: Closes the current order. The next selected product will appear as the first on the list.
