HiLite Common Error messages

Thankfully your merchants will not face errors frequently. As a guide here are the common error messages that could be displayed on the terminal or on the mPOS application.

Comm. Error

This error means that there was an error in communication between the card reader and the mPOS app.

Ensure that you are within Bluetooth range
Restarting the card reader
Disconnecting/reconnecting the Bluetooth connectivity
Remove the card reader from the saved Bluetooth devices and repairing

If you are unsure how to carry out the above steps, please see further details here.

Network Error/Send Error

Frequently, this error message means that the internet connection is not working properly/inadequate or, in rarer cases, Handpoint's back-end system or the systems it connects to are temporarily out of service.

Check internet settings
Restart the internet connectivity

Processing Error

An unexpected error was encountered during transaction processing.

Please retry the operation

Device Not Initialized

The card reader didn't fetch its configuration settings during the initial setup, or there was an error registering the device in the Handpoint system.

Try updating the card reader

Bad Request

This is a response message from the processor/acquirer, and could have multiple causes, therefore please proceed to step 4 for Specialist Support.