How to set up the Hi5 Standalone Card Reader

The Hi5 card reader is a dual payment device which means it can be used as a standalone as well as an integrated card reader. Below are the steps to enable the GPRS feature and set it up as stand alone device. 

If your merchant is interested to change their Hi5 card reader from a standalone to an integrated device, then please get in touch with your Handpoint Account Manager and the simple steps to carry this out can be discussed. 

1. Assign the Card reader to your merchant and set it up in the Handpoint's portal Terminal Management System (TMS). You can find the tutorial on how to assign terminals to a merchant on support section of the TMS. If you cannot see the terminal under the “unassigned terminals” list in your profile, please contact your hardware distributor to request it to be added.

2. Insert the SIM card at the back of the device. It is a regular size slot and does not fit micro or nano sim cards.

3. Turn on the device and it may prompt you to enter the date and time settings. Please configure both accurately (unless it has been pre-configured).

4. The reader will try to connect automatically to the mobile network using default parameters.

5. Just in case, if the device doesn’t connect to the mobile network, your SIM card needs specific APN settings or username/password which can be entered manually selecting the below options.

    a)  (Up arrow) button
    b) 'Settings'
    c) 'Mobile network'
    d) 'Set up a new network'

6. Once the reader has successfully connected to the mobile network, a signal strength bar should appear on the top right corner of the device screen (next to the battery sign). If the signal strength bar isn’t displayed, it unfortunately means the connection to the mobile network was unsuccessful. If so, please turn off the device and try again.

7. When the device has successfully connected to the mobile network, you are ready to fetch the initial update.

    a) To do that you just need to press  (OK button) to start the update. Alternatively you can go to the main menu by clicking  (Up arrow) > 'Settings' > 'Update card reader'.
    b) Press  (OK button) to initiate the download of the payment terminal software and merchant configuration.

8. Once the card reader has downloaded the software and configuration, it should re- start automatically. If the reader does not re-start automatically and just turns off after the downloads, you will need to push (Power button) to re-start the device and finish the installation.

9. At this point you should be prompted to enter the first 6 digits of the merchants shared secret. These 6 digits can be numeric from 0 – 9 or  letters a – f. As the keypad on the Hi5 only contains numbers, in order to enter the alphanumeric characters please use:

    (Key number 1) to enter characters: a, b, c. 
    Press twice for "a", three times for "b" and four times for "c". 

    (Key number 2) to enter characters: d, e, f.
    Press twice for "d", three times for "e" and four times for "f". 

10. Once the first 6 digits of the shared secret have been successfully entered, the merchant will be asked to create a 4-digit password to protect the refund/reversal menu. This is important to prevent someone stealing a device and carrying out a refund to their own card.

If you are planning on managing this process from step 1 – 11 entirely on behalf of your merchant(s) and simply handing them a device ready to transact, Handpoint recommends selecting a random 4-digit password (that is not easily predictable, such as: 1,2,3,4 or 1,1,1,1) and share it with a merchant via phone or email.

11. Once the shared secret key and the refund menu password have been entered, the device is fully set up and ready to start transacting.

Please remember and remind your merchants that in order to start a transaction they should click  (OK button) before entering an amount. Alternatively they can also go to the main menu, by selecting  (Up arrow) and clicking “Sale".

If you have any questions, please contact Handpoint support team: support@handpoint.com 📬