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If you can't find the information you need in our support center, we are happy to help you with your issues directly. Before we can help, we will need some basic information. Please include the following (if applicable) in your support request.


Company/merchant name:

Type of Handpoint device:

Type of smart device (model, operating system version):

Type of internet connection (service provider, wifi/3g/4g), if applicable:

Handpoint SDK version:

Serial number of device:

Error/issue logs:

Time and date of error:

Error/Issue description:

When did the error occur? (During a transaction, when turning on the card reader, etc):


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