How to download terminal logs from the PAX Store

Owned by Antoine Trota
Last updated: 08 Aug, 2023
2 min read

  1. In the terminal management tab, type in the serial number of the terminal you are looking for and click on its thumbnail :

2. Go to the “Setting” tab and select “Terminal Logcat” at the bottom right

3. Click “Collect” → “Detail Log” (do not change the default timeframe)

 

4. Once available (it might take a few minutes), click the download icon:

 

5. Recognizing logs:

In the log file all the lines starting with ***[APP] are generated by the Handpoint app, for example:

[2023-06-21 04:08:42].599 W/App-Detailed-Logger(19022): ***[APP] -> Waiting while initializing i18n service

  1. In the log file all the lines starting with ***[SDK] are generated by the Handpoint SDK, for example:

[2023-06-21 04:09:35].675 W/SDK-Detailed-Logger(19022): ***[SDK]: [DEBUG] -> Looper already created for UI can ignore this error

 

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