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changes.mady.by.user Ana Tamez

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New Version 4

changes.mady.by.user Miguel Garcia

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Communication Error / COMM ERROR

This means that there was an error in communication between the card reader and the mPOS app. 

The app might request permission to turn on Bluetooth

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suggestions:

  • Ensure that you are within Bluetooth range

  • Restarting the card reader

  • Disconnecting/reconnecting the Bluetooth connectivity

  • Remove the card reader from the saved Bluetooth devices and re-pair the device

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Network Error/Send Error

Frequently, this means that the internet connection is not working properly or, in rarer cases, Handpoint's back-end system or the systems it connects to are temporarily out of service. 

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suggestions:

  • Check internet settings

  • Connect to a cellular hotspot point, rather than WiFi, to avoid firewalls

  • Restart the internet connectivity

Processing Error

An unexpected error was encountered during transaction processing.

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suggestions:

  • Please retry the operation

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Bad Request

This is a response message from the processor/acquirer, and could have multiple causes.

suggestions:

  • Please proceed escalate to Handpoint following the providing support guide (step 4)

System Error! Invalid Keys

This is a message that may appear on the device screen. This is because the device has been dropped or has been turned off for a long time.

suggestions:

  • The device should be replaced