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FAQ - Frequent Asked Questions
How do I connect the card reader to the phone/tablet?
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Restart the mpos Payments app on the phone / tablet and the card reader
Check the network connection, restart if necessary. Be aware that Firewalls might prevent the solution from working correctly.
mPOS: Disconnect and reconnect the Bluetooth connection
mPOS: Restart the phone / tablet running the Handpoint Payments mPOS app.
Perform a Flash reset of the HiLite card reader.
Pair the card reader via BT through the device settings instead of through the mpos app.
Possible errors
Thankfully your merchants will not face errors frequently. We have listed below the common error messages that could be displayed on the terminal or on the mPOS application as a guide to quickly provide support to your merchants.
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