| Table of Contents |
|---|
Communication Errors
If your HiLite card reader shows a communication error message (appearing as COMM. ERROR CHECK CONNECTION) it means that the card reader detected a communication failure between itself and the device that it was paired/connected to. If this error was displayed while a SALE or REFUND transaction was in progress, it’s vital to contact support to verify from the transaction logs that the transaction went through. Not doing so will make you liable for any costs incurred due to double charges.
...
Make sure that the smart phone, computer, or tablet you’re using with the card reader has Bluetooth turned on
Look for the Bluetooth name in your device’s Bluetooth list and disconnect the card reader according to the directions of your device. You can identify the Card Reader by its Serial Number found at the back of the reader.
Make sure that the card reader is turned on
Look for the Bluetooth name in your device’s Bluetooth list and pair according to the directions of your device
Wait until you see the Bluetooth icon on the card reader screen. This may take a few seconds. When that icon appears the card reader is connected.
Try to initiate a transaction again
If the problem persists, please contact your payment provider's support team.
Flash Corruption Errors
If the HiLite card reader is behaving badly in some way, it is always a good idea to reset the flash to see if it fixes the issue. Resetting the flash erases the working memory of the card reader clearing out any corrupted flash. After the flash has been reset on a card reader it needs to fetch the terminal software and terminal configurations again.
Resetting the flash:
Press [Cancel button] and (back button)
Enter password: 746723 and press [OK button]
Scroll menu using [Down arrow] to Config and press [OK button]
Select “RESET FLASH“ and press [OK button]
Scroll down to “Save and Reset“ and press [OK button]
The card reader should now restart
If the problem persists, please contact your payment provider's support team.