Thankfully your merchants will not face errors frequently. We have listed below the common error messages that could be displayed on the terminal or on the mPOS application as a guide to quickly provide support to your merchants.
A detailed guide to the messages that could appear in the HiLite card reader is included in the merchant's help centre.
Although the text of the screenshots might look different in your app, the suggestions are the same.
Communication Error / COMM ERRORThis means that there was an error in communication between the card reader and the mPOS app. The app might request permission to turn on Bluetooth  | suggestions:
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Network Error/Send ErrorFrequently, this means that the internet connection is not working properly or, in rarer cases, Handpoint's back-end system or the systems it connects to are temporarily out of service.  | suggestions:
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Processing ErrorAn unexpected error was encountered during transaction processing.  | suggestions:
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Device Not InitializedThe card reader didn't fetch its configuration settings during the initial setup, or there was an error registering the device in the Handpoint system. | suggestions:
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Bad RequestThis is a response message from the processor/acquirer, and could have multiple causes. | suggestions:
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System Error! Invalid KeysThis is a message that may appear on the device screen. This is because the device has been dropped or has been turned off for a long time. | suggestions:
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