Partner Guide: How to set up the Hi5 Standalone Card Reader

To enable the GPRS feature and start a transaction with a Hi5 standalone card reader, you will need to follow the below step:

1. Set up the terminal/card reader in the Handpoint Terminal Management System (TMS). You can find the tutorial on how to assign terminals to a merchant on the TMS. If you cannot see the terminal under the “unassigned terminals” list in your TMS, please contact your hardware distributor to request it to be added.

Now it is possible to deliver a device to a merchant and have the merchant go through steps 2-11.

2. Insert the sim card at the back of the device. It is a regular size slot and does not fit micro or nano sim cards.

3. Turn on the device and it may prompt you to enter the date and time settings. Please configure both accurately (unless it has been pre-configured).

4. The reader will try to connect automatically to the mobile network using default parameters.

5. Just in case, if the device can’t connect to the mobile network it means that your sim card needs specific APN settings or username/password which can be entered manually by clicking:

the up arrow --> settings -->          mobile network --> setup a new network

6. Once the reader has successfully connected to the mobile network, a signal strength bar should appear on the top right corner of the device screen (next to the battery sign). If the signal strength bar isn’t displayed, it unfortunately means the connection to the mobile network was unsuccessful. So please turn off the device and try again.

7. At this point, with the device connected to the mobile network, you are ready to fetch the initial update.

To do that you just need to press the green ‘OK button’ to start the update. Alternatively you can go to the main menu (click ‘up arrow’) then choose: settings --> update card reader.

Press the green ’OK button’ to initiate download of the correct payment terminal software and merchant configuration.

8. Once the card reader has downloaded the software and configuration, it should re- start automatically. If the reader does not re-start automatically and just turns off

4 ©2019 Handpoint

after download, you will need to push the ‘Power button’ to re-start the device and finish the installation.

9. At this point you should be prompted to enter the first 6 digits of the merchants shared secret. These 6 digits can be numeric from 0 – 9 or one or more of the following letters: a, b, c, d, e, f. As you have probably noticed the keypad on the Hi5 only contains numbers so in order to enter the alphanumeric characters please use:

The ‘1’ key to enter characters: a, b, c.

You get ‘a’ by pressing ‘1’ twice, 
 ‘b’ by pressing ‘1’ three times,
 ‘c’ by pressing ‘1’ four times.

The ‘2’ key to enter characters: d, e, f.

You get ‘d’ by pressing ‘2’ twice, 
 ‘e’ by pressing ‘2’ three times, 
 ‘f’ by pressing ‘2’ four times.

10. Once the first 6 digits of the shared secret have been successfully entered, the merchant will be asked to create a 4 digits password to protect the refund/reversal menu. This is important to prevent just anyone stealing a device and refunding to his own card.

If you are planning on managing this process from step 1 – 11 entirely on behalf of merchants and simply handing them a device ready to transact, Handpoint recommends selecting a random 4 digit password (not easily guessable, such as: 1,2,3,4 or 1,1,1,1) and share it with a merchant via phone or email.

11. Once the shared secret key and the refund menu password have been entered, the device is fully set up and ready to start transacting.

Please remember and remind your merchants that in order to start a transaction you have to click the green ‘OK button’ before entering an amount. Alternatively you can also go to the main menu (by selecting the ‘up arrow’ and clicking “sale").