Page Comparison

Menu item

Sub-menu items

Description

Version info Device type

-

Terminal software version e.g. mPOS v.1.7.1 (236)

Bluetooth

A connection type, supported - there should be star next to Bluetooth which means it is selected.

Save and Reset

Select to save any changes you have made in this sub- menu, the HiLite card reader restarts.

Config

Reset flash

Resets to factory settings, next time you do a transaction the HiLite card reader will download and install the software and configurations again.

Save and Reset

Select to save any changes you have made in this sub- menu, the HiLite card reader restarts.

Screen

Font

Select either Normal (6x8) or Big (8x16).

Beep

Toggle

Turn beep on or off by selecting toggle.

Save and Reset

-

Select to save any changes you have made in the administration menu, the HiLite card reader restarts.

• step by step description of what you do and how the HiLite card reader behaves

• error message(s)

• where and when the error is appearing (The error can be coming from: Terminal -HiLite card reader-, POS app, Gateway, or Acquirer)

• contact information of the parties involved

Information about the mPOS payment solution

• Type of terminal (eg. HiLite)

• Serial number of terminal (see no.13 in section 1.2)

• Terminal software version (see section 3.3)

• Info about device connected to the terminal e.g. iphone12 with iOS 12.2, samsung Samsung galaxy S22 edge with Android 8.x, etc...

• Connection type (eg. Bluetooth, lightning)

Log files (if available)

Terminal Software Audit log files. It is the responsibility of the POS app to fetch logs from the terminal. Your POS app provider should be able to send the log to Handpoint support if needed.

Screenshots of issue

error/warning messages or receipts