In order to use your mPOS solution, you will need a HiLite Card Reader and the mPOS app (Payments) installed in a smartphone or tablet. Both devices connect via Bluetooth, the HiLite card reader can be paired just like any other device. Your smartphone or tablet needs to be connected to the Internet for the payments to go through.  

INDEX

1. Download the Handpoint mPOS App

You can download the Payments mPOS app either from the Play Store (Android) or App Store (iOS). Please grant the permissions requested (including Location). 

2. Account Set-Up

In order to use you mPOS app to accept card payments, you need to be set up with your own merchant account. If you are unsure if you have an activated account, please get in touch with your provider of the mPOS solution.

3. First Time Login

When you open your Payments app for the first time, you are required to enter your email address. This e-mail address must match the one registered in your Merchant Account setup. You will receive a verification link on that email address: please go out of your Payments app, find the email in your inbox (remember to check your spam folder) and click on the verification link. Returning to the mPOS app, it should then automatically open to main Payment screen so you can start transacting.

In case you do not receive the verification e-mail or do not have access to your inbox, you can request a code to be sent via SMS to the number registered in your Merchant Account. This 4 digit code should be entered into the mPOS app in order to access. Once the account is verified, the app will open to main Payment screen so you can start transacting.

If you wish to update your e-mail address or phone number, please contact your provider to update your account.

Open

Payment tab

4. Connect your Card Reader and your Payments App

The Payments app should guide you on the initial steps to setup your app and to pair or connect your card reader. Pairing should be easy with the HiLite card reader.

a) The mPOS app will prompt you to pair your card reader. Ensure your device (smartphone, computer or tablet) has Bluetooth turned on and that your card reader is switched on. Select the correct card reader from the options provided (identifiable from the serial number which is also at the back of your card reader).

After that, Bluetooth pairing is simply carried out through the Handpoint Payments mPOS App or through the device settings.

b) If your card reader’s serial number does not appear when prompted, you can go into your app: ‘Settings’ , select ‘Device’, and you should find your card reader’s serial number as an option there.

c) Wait until you see the Bluetooth icon on the card reader screen. When that icon appears, it confirms that the card reader is connected. This may take a few seconds.

If you have paired your card reader on your device, but cannot find the reader serial number in the app when you go to Settings, Device, please enable location permissions for the app.

5. Card Reader Initialisation

a) Initiate a transaction in the Payments mPOS app on your device.

b) When the message “UPDATING READER” appears, the card reader will start downloading and installing the update.

c) When the card reader has finished, the message “UPDATE COMPLETE” will appear. This could take a few minutes.

d) Your card reader will automatically restart.

You can also trigger the configuration update by going into your app: ‘Settings’, select ‘Device’, select your card reader’s serial number and then click on button ‘Update’. The card reader will start downloading and installing the update automatically.

6. Live Transactions

Once your card reader has restarted, you can start accepting payments with your mPOS solution!