HiLite Card Reader Messages

The HiLite card reader needs the cardholder to validate that the correct amount has been used. 

The cardholder must confirm that the amount is correct by pressing  the [OK button] or cancel by pressing the C [Cancel button].

A transaction has completed successfully. 

No further actions are required. 

The HiLite card reader is finalising a completed transaction with your device. 

Please wait for further instructions on the HiLite card reader display. 

The PIN has been verified successfully. 

No further actions are required. 

The HiLite card reader is waiting for the card PIN. 

The cardholder must enter their PIN and press the [OK button] to continue or press the C [Cancel button] to cancel the transaction. 

The cardholder must sign their name on the app or slip (depending on the app’s features). 

The cardholder must sign the slip. 

The HiLite card reader is processing an operation. 

Please wait while the HiLite card reader completes the operation. 

The HiLite card reader needs confirmation to continue. 

The cardholder must read all information on the display and then press either the [OK button] or C [Cancel button] as applicable. 

Cardholder authentication has completed and a financial card transaction is being processed. 

Please wait for further instructions on the HiLite card reader display. 

The card is in the HiLite card reader and either the transaction has completed or the HiLite card reader cannot read the chip. 

Please remove the card from the HiLite card reader. 

Indicates that the current operation is a SALE transaction. 

No further actions are required. 

The HiLite card reader is waiting for a card to be swiped against the magnetic stripe reader. 

Please swipe a card through the magnetic stripe card reader. 

The HiLite card reader is waiting for a card to be inserted into the chip reader. 

Please insert a card into the chip reader. 

REFUND

Indicates that the current operation is a REFUND transaction. 

No further actions are required. 

REFUND ACCEPTED 

A REFUND transaction has completed successfully. 

No further actions are required. 

REFUND VOID

Indicates that the current operation is a reversal/voiding of a REFUND transaction. 

No further actions are required. 

REVERSAL ACCEPT. 

Reversal/voiding of a SALE/REFUND transaction has completed successfully. 

No further actions are required. 

CANCELLED 

The current operation was cancelled by either the cardholder or the merchant. Or the HiLite card reader timed out while waiting for the card and automatically cancelled the operation. 

No further actions are required. 

CARD BLOCKED

The card that was used has been blocked. 

Please retry the transaction with a non-blocked card. 

CARD REMOVED 

The card was removed too soon during a financial transaction operation. 

Please restart the operation. 

COMM. ERROR

CHECK CONNECTION

Indicates that the HiLite card reader detected a communication failure between itself and the device that it was paired/connected to. 

If a SALE or a REFUND transaction was in progress when this occurred then you MUST contact your provider’s support team and verify whether the transaction went through or not (as they can check with their real-time terminal management system). 

If you fail to do so then you may be liable for any costs incurred due to any double charges. 

Once you have verified that the transaction did not go through then please retry the operation. See here for further guidance. 

FALLBACK TO MSR 

The cards chip has failed. The data on the magnetic stripe will be used instead. 

Please wait for further instructions on the HiLite card reader display.

INCORRECT PIN 

An incorrect PIN was entered. 

The cardholder must re-enter their PIN. 

INVALID CARD 

The HiLite card reader could not read any data from the card. 

Please retry the operation. 

If the issue persists the card may be faulty, please try another card. 

If the issue still persists the HiLite card reader may require replacement, please contact support (see section 5). 

LAST ATTEMPT 

This is the customers last available attempt for correct PIN entry.

Please do one of the following: 

• Enter the correct PIN. 

• Press the ‘C‘ [Cancel button] to abort the transaction. 

• Press the  [OK button] to activate PIN bypass mode (if available). 

NOT PROCESSED 

This is a generic error message that indicates that the current operation was not completed due to an unexpected error. 

Reasons can include: 

• Communication failure between the HiLite card reader and the back end system during an update operation. 

• Invalid request object from the POS app at the start of an operation. 

• Invalid response object from the POS app during an operation. 

Please retry the operation. 

If the issue persists please contact your provider’s support team for assistance.

PIN IS BLOCKED

The maximum number of PIN entry retries has been reached. 

Please wait for further instructions on the HiLite card reader display (The HiLite card reader may fall back to signature processing). 

The cardholder needs to contact their bank/issuer for instructions on how to get the PIN unblocked. 

PROCESSING ERROR 

An unexpected error was encountered during transaction processing. 

Please retry the operation. 

If the issue persists please contact support. 

READ ERROR 

The HiLite card reader was unable to establish a valid communication channel with the cards chip. 

Please wait for further instructions on the HiLite card reader display. 

REQUEST INVALID

A financial transaction was attempted with a magnetic stripe card that is cash only. 

No further actions are required. 

SALE VOID

Indicates that the current operation is a reversal/voiding of a SALE transaction. 

No further actions are required. 

TRANS. DECLINED 

A transaction has been declined. 

No further actions are required. 

Further information may be displayed on the HiLite card reader screen or receipt that might indicate why the transaction was declined. 

TRANSACTION VOID 

A financial transaction was cancelled due to a cardholder not responding in time to an action or directly, by the cardholder or the merchant or the card itself. Or a signature was rejected by the merchant. 

No further actions are required. 

UNSUPPORTED CUR. 

A currency has been selected in the POS app that the HiLite card reader has not been configured for. 

Select the correct currency and retry the operation. 

Alternatively, please contact support and ask for the specific currency to be supported. 

USING SIGNATURE 

The card has indicated that cardholder signature is required. This can be either due to fall back (e.g. max PIN retries reached) or because the card is a signature or a signature & PIN card. 

Please wait for further instructions on the HiLite card reader display. 

CONNECTION ERROR

The HiLite card reader detected a communication failure between itself and the processing system during an update operation.

Please verify that your device has an internet connection and then retry the operation.

DOWNLOADING

Indicates that the HiLite card reader is downloading its update.

No further actions are required.

INSTALLING

A configuration update for the HiLite card reader has been validated and the HiLite card reader is applying it.

Please wait for the completion of the update process.

NO UPDATE

An update procedure was started, but there is no pending update to download.

No further actions are required.

RESTARTING...

The HiLite card reader is about to restart after a software update.

Please wait for further instructions on the HiLite card reader display.

SOFTWARE x%

The HiLite card reader is updating itself and has completed x% of the update.

Please wait for the completion of the update process.

UPDATE COMPLETE

An update operation has completed successfully.

No further actions are required.

UPDATE FAILURE!

An update has failed to complete.

Please retry the operation.
If the issue persists, please contact support for assistance.

UPDATES x%

The HiLite card reader is updating itself and has completed x% of the update.

Please wait for the completion of the update process.

UPDATING READER

Indicates that the HiLite card reader has started an operation to update itself.

No further actions are required.

VALIDATING

A configuration update has been found for the HiLite card reader and the HiLite card reader is verifying its correctness.

Please wait for the completion of the update process.

HiLite card reader

display text

Why it is displayed

Required action

----- no config ----

No configuration is present on the HiLite card reader and the operator has entered the administration menu and selected the version information option.

No further actions are required.

--- no ipek loaded ---

No cryptographic keys can be found on the HiLite card reader and the operator has entered the administration menu and selected the version information option.

Please return the HiLite card reader back for replacement.

BATTERY LOW

The battery charge level is low.

Please recharge the HiLite card reader.

BATTERY TOO LOW

An operation was started, but the battery charge level is too low to complete the operation.

Please recharge the HiLite card reader.

TO TURN OFF PRESS OK button or Cancel button

The power button has been pressed.

Please press the [OK button] button to turn off the HiLite card

reader or press the [Cancel button] to keep the HiLite card reader turned on.